Privacy Policy

The Business Growth Company

Legal – privacy and copyright
This website is owned and run by SumFactors Limited, whose address and other contact details are listed below. We are registered with the Office of the Information Commissioner under registered number ZA290018.

Website visitors
Like most website operators, SumFactors Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. SumFactors Ltd’s purpose in collecting non-personally identifying information is to better understand how SumFactors Ltd’s visitors use its website. From time to time, SumFactors Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Gathering of personally-identifying information
Certain visitors to SumFactors Ltd’s websites choose to interact with SumFactors Ltd in ways that require SumFactors Ltd to gather personally-identifying information. The amount and type of information that SumFactors Ltd gathers depend on the nature of the interaction.

Information you provide with us
Those who engage in transactions with SumFactors Ltd are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, SumFactors Ltd collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with SumFactors Ltd.
Information collected by our clients
Our clients may collect personal data in connection with the Services we provide to them. SumFactors Ltd’s customers control the personal data they collect, and SumFactors Ltd will not use or disclose that personal data except as authorized or directed by the client in the course of our provision of the Services. If your personal data is controlled by one of our clients and you have concerns about the way that data is managed, please contact that client directly.
We may collect, receive, or use end user’ personal data as a consequence  of our use of a Google Product for personalization of ads. We may share your data to third parties to perform services on your behalf.

Web server logs
We gather certain information automatically through your use of the Site. This information may include IP addresses, browser type, Internet service provider (ISP), referring or exit pages, the files viewed on the Site, operating system, date/time stamp, and clickstream data to analyze trends in the aggregate and administer the site. We use analytical software to help us understand this information. This software sends information to its licensor. Other sites and companies may also use this software. As a result, the licensor may collect information that, when aggregated by them, allows them to identify you individually. We have no responsibility for this collection and use.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
SumFactors Ltd and its partners use cookies and similar technologies to help us identify and track users’ movements around the Site, their usage of SumFactors Ltd website, their website access preferences; analyze trends, administer the Site, and gather demographic information about our user base as a whole. SumFactors Ltd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using SumFactors websites, with the drawback that certain features of SumFactors websites may not function properly without the aid of cookies. More information about cookies can be found at
How we use personally-identifying information
SumFactors Ltd will only use the personal data we collect as reasonably necessary for the following purposes:

to allow you to use and interact with the Site;
to provide the Services to you as our client;
to inform our development of the Site and the Services;
to communicate with you from time to time in response to your requests for information or as may be relevant to your account with us;
to send marketing communications related to the services we provide;
as required by applicable law or legal requirements pertaining to records retention or for internal administrative purposes;
as specifically authorized by you in writing.
SumFactors Ltd does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of certain personally-identifying information
SumFactors Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that
(i) need to know that information in order to process it on Kinsta’s behalf or to provide services available at Kinsta’s websites, and (ii) that have agreed not to disclose it to others.

SumFactors Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, SumFactors Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when SumFactors Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of SumFactors Ltd, third parties or the public at large.

If you are a registered user of a SumFactors Ltd website and have supplied your email address, SumFactors Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with SumFactors Ltd and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. SumFactors Ltd takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. We have put in place reasonable measures and appropriate procedures for implementing these policies and for safeguarding the personal data we collect. However, we cannot guarantee that personal data we collect will never be disclosed in a manner inconsistent with this Privacy Policy.

Third parties
We will not disclose your personal data to third parties except as follows:

  • when using it for marketing purposes with Google Customer Match
  • when we believe disclosure is reasonably required to comply with any law or legal request;
  • to enforce our legal and contractual rights, or to protect the rights and safety of others;
  • to third parties who help us provide any part of the Site or the Services, to the limited extent required for such help, and on condition that they may not further disclose your data or use it for any other purpose; or as part of a sale of our assets or a merger of our company.

We remain responsible for compliance with this Privacy Policy by third parties to whom we disclose your personal data.

Google Cloud Platform
We use Google Cloud servers to host our clients’ sites and store data related to their sites. ( )

We use Stripe for processing online payments ( ). When purchasing the service using your credit card, we ask for:

Credit Card Information. This data is sent to Stripe, and is never stored on our servers.
Billing details, City, Zip/Postal Code, company name, EU VAT ID for companies based in Europe.

Web Hosting Service their privacy policy can be found here

We use Crisp to communicate with our customers and provide them support. Also, it is used to manage leads. Intercom’s privacy policy can be found here

MangeWP monitors the performance of our SumFactors server(s), logs and manages running processes (that might contain personally identifiable information). We use it to optimize performance, monitor resource usage and to detect errors. Their Privacy Policy can be found here:  

RavenTools is what we use to create individual reports and track progress.

Analyses user interactions on websites. Their privacy policy can be found here

Google Apps
We use Google/Google Apps to process email communication, manage online documents. Google’s privacy policy is available here:

CloudFile Storage
Microsoft OneDrive

We use Office365/OneDrive Apps to store files in the cloud, manage online documents. Microsoft’s privacy policy is available here:

Microsoft Office

We use MailChimp for email marketing. Mailchimp’s privacy policy can be found here:

We may use social media and other providers to manage web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads, remarketing, and personalization across the different platforms.

Google AdSense & DoubleClick:






Google Analytics
We use Google Analytics to track visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: . We’ve turned on the IP Anonymization feature in Google Analytics. You can learn more about this here:

Automatic backups are taken on a daily basis, but clients can increase the frequency in which these are taken by purchasing one of our addons. Only 90 backups (manual and automatic included) are available for restoration. If a client terminates their account with us, we keep the last 90 backups of their site for 30 additional days, unless directed to delete them.

If you visit our site through a link provided by one of our affiliates, a cookie will be added to your browser in order to remember the affiliate. Potential referrals are tracked via cookies which are set to a 60 day expiration.

Publishing Content (Comments, Posts)
Your Profile Picture (aka Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) may be visible to website visitors (e.g. if you leave a comment, forum post, or contribute an article/post).

If you author an article/post, your Username, User ID, Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) are provided to any visitor using the website’s REST API interface.

When visitors leave comments on one of our sites we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

You’ll only be able to leave a comment if you opt-in to save your name and email address in our database. Published content and comments are stored indefinitely unless deletion/removal is requested by the original author.

Your rights over personal data
Upon request, we will provide you with details regarding your personal data that has been collected by us or which is under our control. If you would like to change information that we maintain about you, you may log into your account and change it or submit a support request for any information to which you don’t have access or the ability to change yourself. Information covered by this Privacy Policy may be deleted upon your request, provided that such deletion may impact our ability to provide you with the Services.

You may opt-out of receiving most e-mails from us by following the “unsubscribe” instructions provided in the e-mails.

We may keep your personal data for as long as reasonably required to meet the purposes described herein. Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Privacy policy changes
Although most changes are likely to be minor, SumFactors Ltd may change its Privacy Policy from time to time, and in SumFactors Ltd’s sole discretion. SumFactors Ltd encourages visitors to frequently check this page for any changes to its Privacy Policy. Should SumFactors Ltd decide to change its Privacy Policy, we will post such changes on this page so that our Clients are always aware of how we use their personal information and in what circumstances it discloses it. Client’s continued use of this site after any change in this Privacy Policy will constitute Client’s acceptance of such change.

If you are a customer who is subject to EU privacy laws, the Data Privacy Addendum located at as it may be updated from time to time governs the obligations between us with regard to personal data as defined by such laws.

DMCA website notice
If you believe a SumFactors Ltd customer on a site hosted by SumFactors Ltd is infringing your copyright, please send a written notice to:

SumFactors Ltd
18 Truss Hill Road

Section 512(c) of the DMCA requires that a notice include all of the following in order to be valid:>
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit SumFactors Ltd to locate the material;
Information reasonably sufficient to permit SumFactors Ltd to contact you, such as an address, telephone number, and, if available, an e-mail address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
A statement that the information in the notification is accurate, and under penalty of perjury, that you are copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You acknowledge that if you fail to comply with all of the foregoing requirements your DMCA notice may not be valid and SumFactors Ltd may take no action. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

S.Thomas Kitchens
S.Thomas Kitchens

left us a 5 star review

Cannot fault anything that the guys at SumFactors carry out. From initial concept, right the way through to publishing and aftercare, they really do take care of everything - making running a small business much easier. Paul & Karen have changed the way I view my website and how it should perform, giving me a personalised service that is simply not available elsewhere at this price point! Thank you for all of your help, Sam S.Thomas Kitchens

SumFactors are a pleasure to work with and genuine experts in their field. They are helpful, affordable and insightful and I would wholeheartedly recommend them to anyone who is interested in their services - you will not regret it.

It been great working with Sumfactors. I know very little about the tech side of things especially when it comes to Google ads and Website updates. But both Karen and Paul have been amazing. Taking me through everything step by step. The best thing about them is you feel they genuinely care about growing your business. It's as if it is their business too and that makes them an absolute pleasure to work with.

What would we (and our website) do without them - timely accurate absolute pleasure to work with - it feels like we have personal coaches for our business at hand whenever we need technical, design or even psychological support in how to tackle a business problem. They are a blessing to our business - couldn't be in safer hands on all accounts!

I'm so pleased with my new website, set up relatively recently by Sum Factors. It has attracted a number of new clients very quickly and my website looks very professional and attractive. Paul and Karen are so helpful, friendly and professional and I would highly recommend them

Sumfactor (aka wonderful Paul) always has my best interest at heart, it's so rare to come across an agency who not only knows what they're doing but you can 100% trust. Paul will openly Challenge on my decisions even if it means him making less money at times as long as it's in my best interest he'll say what he has to say and I'm so great full for that. Couldn't recommend them more

I would recommend SumFactors to anyone who is looking for more than just a website designer. Paul met with me and straight away understood my business and where I wanted to take it. His knowledge and experience has been invaluable, creating the website and digital strategy which has been part of RBHM's success. Paul is friendly and really easy to work with, always happy to help.

Paul and his team are very professional, they have given good advice, and built a great site that generates ongoing business

I have recently started working with SumFactors on Fletcher Of London and they have been great. Really lovely people to work with, they are quick to respond, and always there to offer support and advice. They have shown me how to manage my own products and shop so now I feel confident to do more things for myself. I would highly recommend SumFactors.

We were introduced to Sum Factors over a year ago when we opened our business and needed a website and they were - and still are fantastic! The website is very professional but - most importantly - the ongoing support is priceless! nothing is too much, things get done very quickly and Paul and Karen are the nicest team you can work with!

I am so impressed with the service I have received working with the Sumfactors team. Nothing is ever too much trouble, they are incredibly creative and knowledgeable. They are experts in their field but go out of their way to understand our business and our goals and work with us to achieve these. Their prices are extremely competitive. I would recommend Sumfactors to any company or sole trader any time. From the team at Inspire Me Travel

A great experience working with Paul and the team. Very supportive and informative. Great value for money and their ability to help us grow the business is a real asset. Will certainly be using again!

Sum Factors not only delivered us a great website, they also provided advice and support to bring in traffic and orders. At every point, they have been highly professional and responsive, and nothing is too much trouble. Really enjoyed working with Paul and his team and would highly recommend Sum Factors.

We have worked with SumFactors for many years and would highly recommend their knowledge, expertise and personal/efficient service, but above all their proven ability to go the extra mile time after time! A fabulous team who are passionate, dedicated and an absolute pleasure to work with. Kim Barnes - Evans FREC MD THE Agency (Recruitment) Ltd West Yorkshire